Terms & Conditions
The Magic Bean Naturopath
Last updated: 3 September 2026
These Terms & Conditions govern your use of the The Magic Bean Naturopath website and your booking of naturopathic consultation services.
By using this website or booking an appointment with The Magic Bean Naturopath, you agree to these Terms & Conditions.
1. About The Magic Bean Naturopath
The Magic Bean Naturopath provides naturopathic consultation services in Brisbane, Queensland, Australia.
For the purposes of these Terms & Conditions, "The Magic Bean Naturopath", "we", "us" and "our" means The Magic Bean Naturopath.
"You" and "your" means any person who accesses this website or books or receives our services.
2. Naturopathic Services
Our services consist primarily of naturopathic consultations and may include assessment, health and lifestyle advice, nutritional advice, and recommendations for naturopathic products or treatments where considered appropriate.
Naturopathic services are complementary healthcare services and are not a substitute for emergency medical care or appropriate medical diagnosis and treatment.
You should consult your doctor or another appropriately qualified healthcare professional where appropriate, particularly if you have a serious, worsening or urgent health concern.
If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.
3. Appointments and Bookings
Appointments are booked through our online booking system.
When making an appointment, you agree to provide information that is accurate, current and complete to the best of your knowledge.
Appointment availability is subject to our available booking times.
We reserve the right to decline or reschedule an appointment where reasonably necessary.
4. Appointment Deposits and Payment
A 50% deposit is required at the time of booking an appointment.
The remaining balance is payable in accordance with the payment arrangements communicated to you at the time of booking or before/during your consultation.
Payments may be processed through our third-party booking and practice-management provider, Halaxy.
By making a booking, you authorise the applicable payment to be processed through the payment method you provide.
You are responsible for ensuring that your payment details are accurate and that sufficient funds are available.
5. Cancellation and Changes to Appointments
We understand that circumstances can change.
Cancellations or appointment changes must be made more than 24 hours before your scheduled appointment time.
Where an appointment is cancelled or changed less than 24 hours before the scheduled appointment, a 25% cancellation/change fee may be charged.
This fee may be deducted from any deposit already paid or charged to the payment method provided.
Where you cancel more than 24 hours before your appointment, any applicable refund of your deposit will be handled in accordance with the booking and payment arrangements applicable to your appointment.
If you fail to attend an appointment without cancelling or contacting us, the appointment may be treated as a late cancellation.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
6. Rescheduling
Where you need to change your appointment, please do so as early as possible through the booking system or by contacting us.
A rescheduled appointment may be subject to the same cancellation and deposit conditions as the original appointment.
7. Consultations and Health Information
To provide our services, we may ask you to provide information about your health, medical history, medications, supplements, symptoms, lifestyle and other relevant personal information.
You are responsible for providing information that is accurate and complete and for informing us of any material changes to your health or circumstances.
You should tell us about any medications, supplements, allergies, diagnosed conditions, pregnancy, or other information that may be relevant to your care.
Our recommendations are based on the information available to us at the time of consultation.
Naturopathic advice is not intended to guarantee a particular health outcome.
8. Treatment Scripts and Products
Where appropriate, treatment scripts or recommendations may be generated through Ariya.
Where products or preparations are ordered or supplied following a consultation, additional charges may apply.
Product availability, preparation times and delivery times may vary.
Any product supplied to you should be used in accordance with the directions provided to you.
If you experience an unexpected or concerning reaction to a product or treatment, discontinue use where appropriate and seek professional medical advice.
9. Shipping and Delivery
Where treatment products or other items are shipped to you, a shipping or delivery fee may apply.
The applicable shipping fee will be communicated to you before or at the time the relevant order is placed.
Delivery times may vary depending on the product, supplier and delivery location.
We are not responsible for delays caused by third-party suppliers or delivery providers that are outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any rights you may have under the Australian Consumer Law in relation to products or services supplied to you.
10. Privacy and Personal Information
Because we provide health services, we collect and handle personal and health information in connection with providing our services.
Your information may be collected, stored and processed using third-party service providers that we use to operate our practice, including our booking and practice-management platform, Halaxy, and our treatment-script platform, Ariya.
Our collection, use, storage and disclosure of your personal and health information is governed by our Privacy Policy.
By booking an appointment, you acknowledge that you have been provided with information about how your personal and health information is handled and consent to its collection and use for purposes reasonably necessary to provide our services, subject to applicable privacy laws.
11. Third-Party Services
Our website and services may rely on third-party platforms and service providers, including Halaxy and Ariya.
We do not control the operation, availability, security or policies of third-party platforms.
Your use of a third-party platform may also be subject to that provider's own terms and conditions and privacy policy.
Where a third party processes your information on our behalf, we will take reasonable steps to manage personal information in accordance with our legal obligations.
12. Website Content
The information provided on this website is intended for general informational purposes.
Website content should not be relied upon as a substitute for an individual consultation or personalised health assessment.
While we aim to ensure that information on the website is accurate and current, we do not guarantee that all information will always be complete, current or free from errors.
13. Intellectual Property
Unless otherwise stated, the content of this website, including text, images, graphics, logos, branding and other materials, belongs to or is used by The Magic Bean Naturopath and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.
14. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
We may modify, suspend or discontinue any part of the website where reasonably necessary.
15. Limitation of Liability
To the maximum extent permitted by law, we are not liable for loss or damage arising from your use of the website or reliance on general information provided through the website, except where such liability cannot lawfully be excluded.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
Where the law permits us to limit our liability, our liability will be limited to the extent permitted by law.
16. Australian Consumer Law
Our services and any products supplied to you come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with a service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified within a reasonable time and, if this is not done, you may be entitled to cancel the service contract and obtain a refund for the unused portion.
These rights operate in addition to any other rights you may have under Australian law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this website with a revised "Last updated" date.
The Terms & Conditions that apply to your booking will generally be the version in effect at the time you make the booking, unless otherwise required by law.
18. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
You agree to submit to the jurisdiction of the courts of Queensland and the applicable courts of Australia.
19. Contact
If you have any questions about these Terms & Conditions, bookings, cancellations or our services, please contact The Magic Bean Naturopath through the contact details provided on our website.